Shipping Policy

Shipping fees will be added to the price of the items and charged for delivery to one destination, even if more than one item has been ordered. After the order is placed, 1–4 business days are required for processing, and the order will be delivered within a maximum of 28 business days from the date the order is placed. “Business day” means Sunday through Thursday, excluding holiday eves, holidays, and official days of rest. Once the shipment has been dispatched, a tracking number will be sent to the customer. If, at the customer’s request, the product is delivered to a pickup point or locker, the date on which it is delivered to that point shall be considered the delivery date.

Products are shipped from a warehouse abroad, and delays may occur during peak periods; in all cases, the order will be delivered within a maximum of 28 business days. For the avoidance of doubt, the Company is the seller in the transaction and is legally responsible to the customer, even when the product is shipped by a supplier located outside Israel.

The Company is not responsible for delays resulting from circumstances beyond its control (strikes, communication failures, security situations, or force majeure), without derogating from the consumer’s rights under applicable law regarding failure to deliver on time. The customer must ensure that the shipping address has been entered in full and accurately. A shipment lost due to incorrect address details provided by the customer shall be the customer’s responsibility, without derogating from the customer’s rights under applicable law.

Products shipped from abroad may be subject to import taxes and fees in accordance with applicable law; where such charges apply, the shipping company will contact the customer. This potential liability is clearly disclosed before the order is completed.

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Last Updated: October 23, 2026